1. Introduction

PayCoinPro ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cryptocurrency payment gateway services.

By using PayCoinPro, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies, please do not use our services.

2. Information We Collect

2.1 Information You Provide

Account registration information (email address, password)
Business information for merchant accounts
Cryptocurrency wallet addresses (public keys only)
API integration details
Support communications

2.2 Information Collected Automatically

IP addresses and device information
Browser type and version
Usage data and access times
Transaction metadata (amounts, timestamps, blockchain network)

2.3 Blockchain Data

We interact with public blockchain networks to process payments. Blockchain transactions are inherently public and immutable. We do not control and are not responsible for information recorded on public blockchains.

3. How We Use Your Information

Process cryptocurrency payments and transactions
Provide and maintain our services
Send transaction notifications and webhooks
Respond to support requests
Detect and prevent fraud or abuse
Comply with legal obligations
Improve and optimize our services

4. Data Sharing and Disclosure

We do not sell your personal information. We may share information in the following circumstances:

Service Providers: Third-party services that help us operate (hosting, analytics, blockchain APIs)
Legal Requirements: When required by law, subpoena, or government request
Business Transfers: In connection with a merger, acquisition, or sale of assets
With Your Consent: When you explicitly authorize sharing

5. Fund Custody and Security

PayCoinPro operates as a custodial payment gateway. This means:

Customer payments are received into PayCoinPro-managed wallets
We credit your merchant balance upon payment confirmation
You can withdraw funds to your own wallet at any time
We employ enterprise-grade security including cold storage and multi-signature wallets
Funds are protected by industry-standard security practices

6. Data Security

We implement industry-standard security measures including:

TLS/HTTPS encryption for all data in transit
Encrypted storage for sensitive data at rest
HMAC signature verification for webhooks
Rate limiting and DDoS protection
Regular security audits and monitoring

7. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Transaction records are retained for a minimum of 7 years for regulatory compliance. You may request deletion of your account data, subject to our legal retention requirements.

8. Your Rights

Depending on your jurisdiction, you may have the following rights:

Access: Request a copy of your personal data
Correction: Request correction of inaccurate data
Deletion: Request deletion of your data (subject to legal requirements)
Portability: Request your data in a portable format
Objection: Object to certain processing activities

To exercise these rights, contact us at privacy@paycoinpro.com.

9. Cookies and Tracking

We use essential cookies for authentication and session management. We may use analytics services (such as Google Analytics) to understand how our services are used. You can control cookie preferences through your browser settings.

10. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

11. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy, please contact us:

Email: privacy@paycoinpro.com
Support: support@paycoinpro.com